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FAQs

How do I use the Mennä ONE?

Download instructions HERE or watch a video

How do I clean the Mennä ONE?

Download instructions HERE or watch a video

When will my order ship out?

All of our products are in stock ready to ship. Usually orders will be processed and shipped out within 1-3 business days.

How does my order ship?

We use USPS. If you wish to have your items EXPRESS shipped please email us at info@mennalife.com.

How do you ship?

We use USPS for deliveries unless otherwise selected.

Deliveries are made mon-fri 8am to 7pm, there is no Saturday service available.

Depending on the shipping option you choose, we may not use a signed for delivery service so please choose a secure location for drop off.

Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. All refused packages will be treated as a return. Any refund made will be minus the total delivery and return costs in the case of refused deliveries.

Once shipped, orders should take anywhere from 2-10 business days to arrive depending on the services elected and area you live in.

What If I order Internationally?

We use your local mail carrier for deliveries unless otherwise selected.

 Deliveries are made mon-fri 8amto 7pm, there is no Saturday service available.

 We do not use a signed-for delivery service unless otherwise selected. Please choose a secure location for your delivery.

Please do not refuse any delivery. Refused deliveries will incur the cost of the original delivery plus the return cost. All refused packages will be treated as a return. Any refund made will be minus the total delivery and return costs in the case of refused deliveries.

Once shipped, orders should take anywhere from 3-17 business days to arrive depending on the service selected and area you live in.

Menna is not responsible for any taxes or customs charges you may incur as a result of your delivery as these are NOT included in the price of the items sold.

How can I track my package?

You will receive an email confirmation along with shipping information once your order ships out.

How much does shipping cost?

Any order above $50, the shipping is on us!

Under $50, we are pleased to offer various shipping methods. Please select the option that suits you best.

Where do you ship from?

We ship from Montreal, Quebec, Canada

Where do you ship to?

We ship world wide! 

If you wish to have your items shipped in a different way, please contact us at 

info@mennalife.com for further shipping quotes.

We are working hard to offer worldwide shipping. Please email us at info@mennalife.com for 

more information. Menna is not responsible for additional customs fees.

How do returns work?

We’re sorry things didn’t work out! We will gladly refund or exchange your order within 30 days from the day you receive your item. If you would like to return or exchange any items please email info@mennalife.com & we will issue a Return Authorization & detailed instructions within 2-3 business days. 

Please provide a proof of purchase or order number with your return or exchange request & allow 5 business days from shipment for the return to arrive and your refund or exchange to process.

Please note that shipping charges are non-refundable on items that are returned & not faulty.

Customers are responsible for shipping cost on returns or exchanges.

Items to be returned or exchanged must be unused, undamaged and with original packaging.

We will refund shipping for any faulty item(s) (manufacturer defects only) returned to us that are unused.

What is the warranty period on Mennä?

Mennä Life offers a limited one year warranty policy. We warrant the product be free from defects in material or workmanship for a period of one year. This warranty does not cover normal wear and tear, color fading, or any condition affected by abuse, neglect, alteration, accident, lost parts or improper use and maintenance. If you have any questions regarding our warranty, please email us at info@mennalife.com